At EdiSchool Mart, we are committed to providing reliable products and seamless service to schools and educational institutions. Our consumer support policies ensure transparency, fairness, and satisfaction at every step of your shopping experience.
Exchange & Refunds Policy
- Schools may exchange products within 15 days of delivery in case of:
- Defective or damaged items
- Incorrect items supplied
- Items not meeting described specifications
- Refunds are not applicable
- Custom-made or school-logo-printed items are non-exchangeable, unless defective.
Warranty & Guarantee
- All products are covered by the manufacturer’s warranty, where applicable (e.g., 1-year warranty on electronics, 6-month warranty on furniture hardware).
- EdiSchool Mart will aid in warranty claim processing.
Customer Service Standards
- Dedicated support for schools via:
- 📞 Helpline: +91-9121174559 (Mon-Fri, 9 AM – 6 PM IST)
- 📧 Email: mkt.mgr@edify.in (24/7 ticketing system)
- Response time:
- Queries acknowledged within 24 hours
- Resolution expected within 3-5 business days
Privacy & Data Protection
- We collect only the data required to process orders and improve service.
- Data is never shared with third parties without explicit consent, except as required for order fulfilment.
- We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Pricing & Billing Transparency
- All prices listed are inclusive of GST where applicable.
- No hidden charges — delivery fees and installation charges (if any) are shown clearly before order confirmation.
Complaint & Grievance Redressal
- Schools can raise concerns via email or phone.
- Escalation matrix:
Level 1: Customer service team
Level 2: Escalation officer (response within 48 hours)
Level 3: Grievance officer (final resolution within 7 days)
Accessibility
- Our platform supports bulk ordering and procurement processes common to schools.
- Accessible design for ease of use by school admins, teachers, and procurement staff.
Important Notes
- EdiSchool Mart deals only with verified educational institutions. Orders from individual consumers are not processed.
- Bulk discounts and institutional credit terms are available upon request.
